FAQ

Frequently Asked Questions

Everything you need to know about our lamps, delivery, and returns. Can't find your answer? Contact us and we'll get back to you within 1 business day.

πŸ›‹ Product Questions

It depends on the lamp:
  • Red Toadstool Mushroom Lamp β€” built-in LED, no bulb change needed
  • Frosted White Glass Mushroom Lamp β€” built-in LED, no bulb change needed
  • Brushed Brass Cordless Lamp β€” built-in rechargeable LED
  • Adjustable Desk Lamp (Yellow / Pink / Green) β€” E27 screw fitting, compatible with standard LED bulbs (bulb not included)
Yes β€” the Red Toadstool Mushroom Lamp, Frosted White Glass Mushroom Lamp, and Adjustable Desk Lamp all come with a standard UK 3-pin plug included, ready to use straight out of the box. The Brushed Brass Cordless Lamp is rechargeable via USB-C and does not require a plug socket once fully charged.
The Brushed Brass Cordless Mushroom Lamp provides up to 8 hours of continuous use on a full charge, depending on the brightness setting. It charges fully in approximately 2–3 hours via the included USB-C cable. It can also be used while charging if placed near a USB port or adaptor.
Yes! The Adjustable Desk Lamp is available in three colours β€” Yellow, Pink, and Sage Green. All three are the same design and price. Simply select your preferred colour when adding to your basket. Each colour comes with its own matching base and shade for a fully coordinated look.
Yes β€” all lamps in this collection use LED light sources which run cool to the touch, making them safe for use in children's bedrooms. The Red Toadstool Mushroom Lamp is particularly popular as a kids' night light thanks to its fun design and soft warm glow. We recommend keeping all lamps out of reach of very young children and ensuring cables are safely tucked away.
The Brushed Brass Cordless Lamp is dimmable via touch control β€” simply tap the base to cycle through brightness levels. The other lamps in the collection are not dimmable as standard, but the Adjustable Desk Lamp can be paired with a dimmable E27 LED bulb if your wall socket is on a dimmer switch.

🚚 Delivery Questions

Delivery is completely free on all orders, regardless of order size or value. There are no hidden delivery charges at checkout.
Orders are processed within 1–2 business days and delivered within 3–7 business days after dispatch. Remote areas such as the Scottish Highlands, islands, and Northern Ireland may take 5–10 business days. You will receive a tracking email once your order has been dispatched.
Currently we ship to United Kingdom addresses only, including England, Scotland, Wales, and Northern Ireland. We do not offer international shipping at this time.
Yes β€” once your order has been dispatched you will receive a confirmation email containing your tracking number and a link to track your parcel in real time. If you haven't received your tracking email within 3 business days of placing your order, please check your spam folder or contact us at info@quickbooktips.shop.

↩ Returns & Refunds

We offer free 14-day returns on all orders. If you are not completely satisfied with your purchase, contact us within 14 days of receiving your order and we will arrange a free return. Items must be returned in their original condition and packaging. Full details are available on our Refund Policy page.
We're sorry to hear that. Please contact us within 48 hours of delivery at info@quickbooktips.shop with a photograph of the damage. We will arrange a free replacement or full refund as quickly as possible β€” no need to return the damaged item.
Once we receive and inspect your returned item, your refund will be processed within 3–6 business days. Refunds are issued to your original PayPal account. PayPal may take up to 5 additional business days to show the refund in your account. We will notify you by email once your refund has been processed.
Still have a question?
We're happy to help. Email us at info@quickbooktips.shop or call +44 7853 553545 β€” Monday to Saturday, 9:00 AM – 6:00 PM (UK time).

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